Terms & Conditions

By paying a deposit, the client has read and agrees to all of the following terms and conditions.

Bookings

All bookings require a 50% deposit which must be made within 24 hours of receiving your invoice to secure your booking. The remaining balance must be paid 7 days prior to your event.

Cancellations

All cancellations made 4 weeks prior to your event will receive a full refund of your deposit. All cancellations made 2 weeks prior to your event will receive 50% of their deposit refunded. Your deposit will not be refunded should your event be cancelled 7 days out from the event as stock for your event will have already been purchased. After full payment has been made, any cancellations within 48 hours will not be refunded as preparation for your event will have already commenced with the exception of extreme circumstances.

Damages

The client is responsible for any damaged, lost or stolen items and will notify Wonderlust immediately if any of this is to happen. The client agrees to pay to replace any item at cost based on current prices.

The client will not move anything once their set up is complete as this may cause damage to items.

Weather

The client must have a wet weather plan in place. Wonderlust Events will not offer a refund for events cancelled due to the rain.

For the safety of our clients, Wonderlust may refuse to set up backdrops in extreme wind if they deem as unsafe as this can lead to serious injury if anything was to blow over and fall on someone.